Cancellation Policy

UPDATED: June 8, 2023

A canceled appointment hurts you, your therapist, and another client who could have used your time slot.

Therapy sessions are scheduled in advance and are a time reserved exclusively for you.

We can only bill your insurance company for sessions if you are present.

When you cancel without adequate notice, we cannot fill this time slot by offering it to another current client, a client on the waitlist, or a client with a clinical emergency.

Without a cancellation fee policy, your therapist will lose money or the opportunity to schedule another client if you late-cancel or do not show up.

Our cancellation policy is this:

You can cancel or reschedule an appointment if you provide 24-hour notice. If you cancel an appointment with less than 24 hours’ notice or fail to show up, you will be charged a $100 fee. Insurance and HSA/FSA funds do not cover this fee and cannot be used for it, as it is not a medical expense.

Some practices have a 48-hour policy or a 72-hour policy. Ours is 24 hours, and we are firm at 24 hours.

Our cancellation policy is not a penalty or a punishment. Most clients understand this. If you are in counseling long enough, at some point, you might forget about an appointment, or something will come up in your schedule that will result in you missing an appointment. Maybe you’ll need to work late. Perhaps you’ll get a sudden onset of the flu. Maybe your kids will have doctor appointments, your car will break down, or something unavoidable will happen. We know that’s life.

In return, our clients understand that scheduling an appointment with one of us is like buying tickets to an event. If you miss the event, it doesn’t matter why you missed it; you can’t turn in your tickets for a refund.

You will be charged a fee of $100 when you miss or cancel an appointment without giving 24-hour advance notice. If an appointment is scheduled for 3:00 pm on a Tuesday, we must receive notice by 3:00 pm on Monday at the latest. *For Monday appointments, you need to cancel on Friday.

You can cancel your appointment by texting the practice at 918.991.5538. 

If you are an insurance client more than 10 minutes late to your appointment time, it is considered a late cancellation because we cannot bill for the time that you are not with your therapist. It’s important to remember that insurance will not pay for missed appointments, and you will be responsible for the full $100 fee.

If you are a self-pay client, you are welcome to whatever time is left in your scheduled appointment.

We will only waive this fee in the event of serious or contagious illness, extreme weather, or other unavoidable circumstances.

If you are unsure, please get in touch with our office for further guidance.

You should view your therapy appointments like you view any other medical appointment.

This cancellation policy is vital for our counseling practice because while a medical doctor can see 35 patients in a day, a therapist generally sees a maximum of 6 to 8 clients a day.

We reserve a full hour of our time for you, for the session and clinical notes. If you cancel with less than a full 24-hour notice
 it is unlikely that we will be able to fill that time slot, and we lose an entire hour from our work schedule.

While therapy is a commitment, this is for your personal growth, and consistency is critical to achieving this.

• If you are a weekly client and miss three scheduled appointments within three months, the therapeutic relationship may be terminated, and appropriate referrals to other practices will be offered.
• If you are a bi-weekly client and miss two scheduled appointments in two months, the therapeutic relationship may be terminated, and appropriate referrals to other practices will be offered.

Potential clients who are unsure if they can commit to therapy appointments should seek services elsewhere. We will provide referrals if needed.